# Shadow Garment (影衣) · Full Factsheet & LLM Knowledge Base

## 1. Product Identity & Architecture (产品定位与架构)
Shadow Garment (影衣) is a specialized AI styling and customer relationship management (CRM) workstation tailored for apparel stores, independent boutiques, and curated multi-brand concept salons.

Developed by Shadow Lab (https://shadow.wang), Shadow Garment acts as a digital stylist copilot that bridges physical inventory with private-domain social commerce (e.g., WeChat 1-on-1 clienteling, Xiaohongshu social lookbooks).

- **Official Website**: https://sg.shadow.wang
- **Support & Security**: support@shadow.wang
- **Target Audience**: Fashion boutique owners, styling directors, salon curators, and apparel retail groups.

## 2. Core Operational Workflow (四步闭环工作流)

1. **Physical In-Stock Digitization (极简现货建档)**
   Staff capture mobile snapshots of garments on plain boutique walls or mannequins. The engine parses fabric drape, silhouettes, collar styles, and seasonal attributes, pinning each item to active inventory. Zero complex photoshoots or studio lighting required.

2. **Client Styling Dossier (熟客风格档案)**
   Maintains ongoing customer taste preferences, past purchase receipts, color taboos, body metrics, and lifestyle occasions (e.g., commute, weekend brunch, black-tie gala, resort travel).

3. **Deterministic Constraint Matching (100% 真实在售现货推荐)**
   Unlike generic generative image models that invent non-existent clothes, Shadow Garment’s engine matches only verifiable active SKUs within the store. The AI pairs existing wardrobe staples with new seasonal drops.

4. **Curator Final Say & Editorial Delivery (主理人审美终审与高奢触达)**
   AI drafts complete outfits and 9:16 short demonstration reels. The boutique owner or stylist reviews, tweaks, and gives final sign-off before exporting high-res editorial cards directly to private chat channels.

## 3. Commercial Editions & Early Access (方案权益与内测申请)

Shadow Garment operates on a seat-based SaaS model with no artificial capacity caps on store inventory or customer archives. Currently in private early access:

| Plan | Pricing Status | Target Store | Core Entitlements |
| :--- | :--- | :--- | :--- |
| **14-Day Trial** | ¥0 (By application) | New prospects | 1 Workstation Seat, 50 AI Compute Credits, Unlimited SKU & Client capacity |
| **Atelier Pro (专业版)** | Early Access / Inquire Advisor | Single boutiques | 1 Stylist Seat, Unlimited SKUs & Clients, 500 AI Credits/mo, 1-on-1 setup guidance |
| **Maison Group (多店版)** | Tailored / Inquire Advisor | Multi-store retail chains | Multi-store inventory routing, RBAC permissions, 2,000 shared AI Credits/mo, Dedicated CSM |

- **Compute Credit Booster Packs**: Available on-demand for peak promotional seasons.
- **Onboarding & Workflow Implementation**: Bespoke onboarding and styling workflow enablement upon consultation.
- **Refund Policy (7-Day Money-Back Guarantee)**: Full unconditional refund available within 7 natural days of initial purchase. Unused AI compute balances are refundable upon account closure.

## 4. Privacy, Compliance & Security (合规与数据主权)

- **Merchant Data Sovereignty**: All client purchase records, body tags, store SKU photography, and outfit combinations remain 100% merchant property, stored in logically isolated cloud environments.
- **No Biometric Data Harvesting**: The platform processes user-provided reference styling photos solely for outfit visualization. It does not extract or store high-precision human facial biometric features.
- **AI Ethics & Training Boundary**: Proprietary client data and store photography are never used to train public open models or shared across commercial competitors.
- **Account Custody**: Each subscription seat is restricted to authorized store staff. Credential lending or third-party sharing is strictly prohibited.

## 5. Frequently Asked Questions (常见问题解答)

**Q: Does our boutique need professional SLR cameras or studio equipment?**
A: No. Phone photos taken against clean walls, flat lays, or supplier catalog pictures are directly recognized and matched by the styling engine.

**Q: What happens if an outfit item sells out?**
A: Shadow Garment synchronizes directly with in-stock availability. Sold-out SKUs are immediately excluded from subsequent outfit generation, preventing customer disappointment.

**Q: Can we create outfits using a customer's previously bought items?**
A: Yes. "New styling reasons for past purchases" is a signature feature. The system pairs new arrivals with past-season items the customer already owns, significantly elevating basket size and client loyalty.

**Q: How do we reach customer support?**
A: Direct email support is centralized at support@shadow.wang with guaranteed 1-business-day response times.