Shadow Garment · Terms of Service

1. Acceptance of Terms

By accessing sg.shadow.wang, submitting an application, subscribing to user seats, or using the styling engine, you agree to be bound by these Terms.

2. Services, License Grant & Account Security

• Scope: Shadow Garment is an AI styling copilot and client relationship management (CRM) tool crafted for apparel boutiques and retail fashion stores. Specific service modules, features, and user interfaces are subject to the actual online version deployed by the platform.
• Seat License Grant: We grant you a commercial, non-exclusive, seat-based, non-transferable, revocable license. Specific subscription cycles, seat quotas, and features are determined by your confirmed order or selected plan.
• Account Security & Custody Responsibility: You are strictly required to keep your login credentials and access tokens confidential. Each seat license is restricted to authorized personnel within your boutique and may not be rented, loaned, assigned, or shared with third parties. Any actions performed via your credentials shall be deemed your own boutique's actions. You assume sole responsibility for any data leaks, asset damage, business loss, or disputes resulting from compromised credentials, negligence, or unauthorized external sharing, and agree to indemnify Shadow Lab for any resulting losses.

3. Subscriptions & Refund Policy

• 7-Day Money-Back Guarantee: First-time subscribers may request a full refund within 7 calendar days of initial purchase if the software does not meet operational expectations.
• Renewals and Expiration: After the 7-day grace period, subscription fees for the active billing cycle are non-refundable. You may cancel auto-renewal at any time before the end of the current cycle.
• AI Compute Credits: AI compute points are instant computational consumables. Consumed credits are strictly non-refundable. Unused prepaid credits may be refunded upon account termination, subject to standard transaction processing fees.
• Implementation & Advisory Services: Dedicated onboarding and training services are billed per person-day. Completed service hours are non-refundable. Uninitiated implementation services cancelled at least 48 hours prior to the scheduled date are fully refundable.
• Refund Inquiries: All refund requests must be submitted via email to support@shadow.wang and will be processed back to the original payment method within 5 to 7 business days upon approval.

4. User Conduct and Restrictions

You agree not to reverse engineer styling algorithms; disrupt system infrastructure or bypass CDN Referer protections; generate infringing or unlawful content; or resell seat licenses without authorization.

5. Intellectual Property & Boutique Ownership

• Platform IP: Software architecture, branding, logos, visual layout templates, styling design specifications, and proprietary code are owned by Ward and Shadow Lab.
• Boutique Data Ownership: You retain 100% full ownership over your garment photos, client dossiers, and final generated outfits. We claim no ownership over your private boutique assets.

6. Disclaimer of Warranties & Curator Veto

• "As-Is": Software is provided on an "AS-IS" and "AS AVAILABLE" basis without warranties of uninterrupted service.
• Aesthetic Veto: AI styling outputs serve as copilot recommendations; the boutique curator holds absolute aesthetic arbitration before client delivery.
• Limitation of Liability: To the extent permitted by law, Shadow Lab is not liable for indirect damages resulting from downtime or user operation.

7. Governing Law & Dispute Resolution

These Terms are governed by the laws of the People's Republic of China. Unresolved disputes shall be submitted to the competent court in the operator's jurisdiction.
Contact: support@shadow.wang.